Opening MSP Console

As a managed service provider (MSP), you can use the MSP Console to monitor and manage all standalone instances of NAKIVO Backup & Replication connected to your instance of the solution and the data protection activities of the tenants you create.

Note

To use the MSP Console feature as an MSP (Master tenant), you must have NAKIVO Backup & Replication installed in the multi-tenant mode.

To establish a connection with a standalone instance of the solution, the MSP must first create a remote tenant account for the client and share the credentials with the client. The remote tenant must then use these to connect their instance to the MSP’s instance of NAKIVO Backup & Replication.

To use the MSP Console to create and manage local tenants, a managed service provider (MSP) can enable Direct Connect to establish a connection with client remote resources.

Important

To use the MSP Console, the managed service provider (MSP) needs to configure the following TCP ports:

  • MSP Director port: This is the TCP port used by the Director for the MSP’s instance of NAKIVO Backup & Replication. By default, this is TCP port 4443. The MSP must provide a remote tenant with the Director port number during configuration. The remote tenant needs to enter this port number when adding the MSP to their standalone instance of NAKIVO Backup & Replication.

  • Listening port: The MSP must have a port open for listening to the remote tenant. By default, TCP port 6702 is used. The MSP may change the listening port used by changing the system.msp.console.listening.port parameter in Expert settings.

Once the standalone NAKIVO Backup & Replication instance is added to the MSP Console, it appears as a remote tenant on the Tenants table and the Licensing > Tenants tab.

Note

Only users with an MSP license, Beta instance, Promo license, or Trial license can access the MSP Console and the Licensing > Tenants tab. This allows them to efficiently oversee all independent instances of NAKIVO Backup & Replication associated with a managed service provider (MSP) as well as local tenants from a unified interface, eliminating the need to navigate through individual tenants.

Users with multi-tenant instances of NAKIVO Backup & Replication without these license types only have access to the MSP Dashboard.