Download Free Trial
Do You Need Help?
Find what you're looking for in our User Guide and Knowledge Base.
Call Us
Our support engineers are here to help.
Europe: +44 207 193 1230
Americas: +1 702 605 4495
Asia: +886 2 7735 4555
NOTE: Technical Support is available only in English.
Help Us Help You
Send us a Support
Bundle
if you have technical issues.
Support Programs
NAKIVO provıdes support programs as described below. Refer to Customer Support Policy to learn more.
Standard Support
Europe
Phone, chat* and email
Saturday–Sunday
Not available
Americas
Phone, chat* and email
Saturday–Sunday
Not available
Asia
Phone, chat* and email
Saturday–Sunday
Not available
24/7 Support
Complete 24/7/365 coverage via phone, chat and email.
Our Metrics
Our Customers’ Feedback
"Support was present all the time during the trial period and very proactive in resolving our environmental issues. They provided assistance in a
timely manner, which was a relief compared to our previous situation."
Rene Manzo, Senior Information Systems Engineer, San Francisco Public Defender’s Office
"The level and depth of support we received under our simple trial membership completely blew away even some of the most costly 'elevated' support
options we had as a paying customer with other companies. It was a phenomenal experience!"
Paul Bienvenu, Director of Information Technology, AETI
"After testing several VM data protection products side by side, we realized that NAKIVO Backup & Replication, along with their highly responsive
support team, was the best VM backup solution for our Backup as a Service offering."
Primoz Lah, CTO, RvO
Not satisfied with our support? Write to the CEO of NAKIVO!
CEO, NAKIVO Inc.