Welcome to NAKIVO
Customer Support Center!


Our Support Team is always here to help

Phone

Call Us

Our support engineers are here to help.

Europe: +44 207 193 1230

Americas: +1 702 605 4495

Asia: +852 8124 5782

Email

Write to Us

We will respond to your email shortly.

support@nakivo.com

NOTE: Technical Support is available only in English.

Clock

Help Us Help You

Send us a Support Bundle
if you have technical issues.

Support Programs

NAKIVO provıdes support programs as described below. Refer to Customer Support Policy to learn more.

Standard Support

Europe

Monday–Friday
8 a.m. to 7 p.m. CET

Phone, chat* and email

Saturday–Sunday

Not available

Americas

Monday–Friday
8 a.m. to 7 p.m. EST

Phone, chat* and email

Saturday–Sunday

Not available

Asia

Monday–Friday
8 a.m. to 7 p.m. SGT

Phone, chat* and email

Saturday–Sunday

Not available

* Support chat is available on www.nakivo.com and can also be accessed from NAKIVO Backup & Replication.

24/7 Support

Complete 24/7/365 coverage via phone, chat and email.

Our Metrics

Check
97.3%
Satisfied customers
Phone
23 seconds
Phone response
Email
< 1 hour
Email response

Our Customers’ Feedback

San Francisco Public Defender’s Logo

"Support was present all the time during the trial period and very proactive in resolving our environmental issues. They provided assistance in a timely manner, which was a relief compared to our previous situation."

Rene Manzo, Senior Information Systems Engineer, San Francisco Public Defender’s Office

AETI Logo

"The level and depth of support we received under our simple trial membership completely blew away even some of the most costly 'elevated' support options we had as a paying customer with other companies. It was a phenomenal experience!"

Paul Bienvenu, Director of Information Technology, AETI

RvO Logo

"After testing several VM data protection products side by side, we realized that NAKIVO Backup & Replication, along with their highly responsive support team, was the best VM backup solution for our Backup as a Service offering."

Primoz Lah, CTO, RvO

Not satisfied with our support? Write to the CEO of NAKIVO!

Technical support terms and conditions are covered by the NAKIVO Support Agreement.

Bruce Talley
Bruce Talley,
CEO, NAKIVO Inc.