Do You Need Help?
Find what you're looking for in our User Guide and Knowledge Base.
Call Us
Our support engineers are here to help.
Europe: +44 207 193 1230
Americas: +1 702 605 4495
Asia: +886 2 7735 4555
NOTE: Technical Support is available only in English.
Help Us Help You
Send us a Support
Bundle
if you have technical issues.
Support Programs
NAKIVO provıdes support programs as described below. Refer to Customer Support Policy to learn more.
Standard Support
Europe
Monday–Friday
8 a.m. to 7 p.m. CET
Phone, chat* and email
Saturday–Sunday
Not available
Americas
Monday–Friday
8 a.m. to 7 p.m. EST
Phone, chat* and email
Saturday–Sunday
Not available
Asia
Monday–Friday
8 a.m. to 7 p.m. SGT
Phone, chat* and email
Saturday–Sunday
Not available
* Support chat is available on www.nakivo.com and can also be accessed from NAKIVO Backup & Replication.
24/7 Support
Complete 24/7/365 coverage via phone, chat and email.
Our Metrics
97.3%
Satisfied customers
23 seconds
Phone response
< 1 hour
Email response