File and Object Recovery from FreeNAS Does Not Work

Product version: 9.0

Last modified: 27 September 2019

Problem

The option for recovering files or objects from a FreeNAS disk by downloading and sending them via email does not work on the following pages of the NAKIVO Backup & Replication user interface:

• File Recovery Wizard: Recovery Server

• Exchange Object Recovery Wizard: Application Objects

• Active Directory Object Recovery Wizard: Application Objects

Background

The Transporter component of the NAKIVO Backup & Replication installation on FreeNAS is implemented as a FreeBSD jail. It means that this Transporter is isolated from the FreeNAS operating system and any other jails running on that system. Therefore, there is no way to mount the disk to be restored to the FreeNAS operating system where the Transporter is installed.

Solution

To enable the option for recovering files or objects by downloading and sending them via email in the cases mentioned above, specify a proxy Transporter. Refer to the corresponding topic for details:

• File Recovery Wizard: Recovery Server

• Object Recovery Wizard for Microsoft Exchange: Options

• Object Recovery Wizard for Microsoft AD Server: Recovery Server

Such proxy Transporter should be installed on a separate virtual or physical host.