NAKIVO Backup & Replication Support Lifecycle Policy
The level of support for various versions of NAKIVO Backup & Replication varies based on their lifecycle phase. The most recent product versions receive full support, which includes updates, hotfixes, and patches. Conversely, older versions may be covered with limited support.
The periods of the NAKIVO Backup & Replication Support Lifecycle are as follows:
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Hotfix period: 1 year after release. Within this period, NAKIVO can release hotfixes/patches to fix different product issues.
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Support period: 3 years after release. No support will be offered when the support period expires.
Important
It is highly recommended that you update your product from any version within its support period.
Please refer to the table below for the list of NAKIVO Backup & Replication product versions and their lifecycle periods.
| Version | Release date | End of Fix | End of Support | Security Patches |
| 11.0.2 | 17 March 2025 | 17 March 2026 | 17 March 2027 | 17 March 2027 |
| 11.0.1 | 13 January 2025 | 13 January 2026 | 13 January 2027 | 13 January 2027 |
| 11.0 | 4 November 2024 | 4 November 2025 | 4 November 2027 | 4 November 2027 |
| 10.11.3 | 17 September 2024 | 17 September 2025 | 17 September 2027 | 17 September 2027 |
| 10.11.2 | 17 June 2024 | 17 June 2025 | 17 June 2027 | 17 June 2027 |
| 10.11.1 | 17 April 2024 | 17 April 2025 | 17 April 2027 | 17 April 2027 |
| 10.11 | 29 January 2024 | 29 January 2025 | 29 January 2027 | 29 January 2027 |
| 10.10.1 | 6 November 2023 | 6 November 2024 | 6 November 2026 | 6 November 2026 |
| 10.10 |
9 October 2023 |
9 October 2024 |
9 October 2026 |
9 October 2026 |
| 10.9 |
4 July 2023 |
4 July 2024 |
4 July 2026 |
4 July 2026 |
| 10.8 |
23 January 2023 |
23 January 2024 |
23 January 2026 |
23 January 2026 |
| 10.7.2 |
7 November 2022 |
7 November 2023 |
7 November 2025 |
7 November 2025 |
| 10.7.1 |
12 October 2022 |
12 October 2023 |
12 October 2025 |
12 October 2025 |
| 10.7 |
31 August 2022 |
31 August 2023 |
31 August 2025 |
31 August 2025 |
| 10.6.1 |
9 June 2022 |
9 June 2023 |
9 June 2025 |
9 June 2025 |
| 10.6 |
3 May 2022 |
3 May 2023 |
3 May 2025 |
3 May 2025 |
| 10.5.1 |
22 December 2021 |
22 December 2022 |
22 December 2024 |
22 December 2024 |
| 10.5 |
16 November 2021 |
16 November 2022 |
16 November 2024 |
16 November 2024 |
| 10.4.1 |
26 October 2021 |
26 October 2022 |
26 October 2024 |
26 October 2024 |
| 10.4 |
2 August 2021 |
2 August 2022 |
2 August 2024 |
2 August 2024 |
| 10.3 |
4 May 2021 |
4 May 2022 |
4 May 2024 |
4 May 2024 |
| 10.2 |
25 January 2021 |
25 January 2022 |
25 January 2024 |
25 January 2024 |
| 10.1.1 |
30 October 2020 |
30 October 2021 |
30 October 2023 |
30 October 2023 |
| 10.1 |
21 September 2020 |
21 September 2021 |
21 September 2023 |
21 September 2023 |
| 10.0.1 |
26 August 2020 |
26 August 2021 |
26 August 2023 |
26 August 2023 |
| 10.0 |
23 July 2020 |
23 July 2021 |
23 July 2023 |
23 July 2023 |
| 9.4 |
3 June 2020 |
3 June 2021 |
3 June 2023 |
3 June 2023 |
Important
All earlier versions of the product not mentioned here are not supported.
Updating the product (Director and Transporter) to a new version is prohibited in case the current version is two or more major versions older than the new version. For example: you cannot upgrade your product from 9.x to 11.x.
Updating any version of the product to any Beta version of the product is prohibited.
Updating any Beta version to any version of the product is prohibited
Product Lifecycle Terminology and Milestones
Versioning Scheme
NAKIVO classifies releases as major or minor:
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A major release contains significant new features and/or structural changes. Changes may also include deprecating existing features and breaking backward compatibility.
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A minor release may include some new functionalities and changes that enhance performance and usability. These releases preserve backward compatibility within the related major release.
For information about changes in different releases, refer to the Release Notes.
Release Lifecycle
The lifecycle of major and minor NAKIVO Backup & Replication releases consists of 3 phases:
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Phase 1 - Early Access / Beta: Releases in this phase are meant for testing and feedback purposes and should not be used in production environments.
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Phase 2 - General Availability: Releases in this phase are fully supported and can be used in production environments.
Notes
These releases may receive minor fixes within the first year from the date of general availability. They are supported for 3 years from the date of general availability. Support in this case means that NAKIVO continues to deliver technical support and issue updates for the duration of that period.
For information on technical support services available to you if you have a valid NAKIVO Backup & Replication subscription and/or perpetual license, refer to the NAKIVO Technical Support Policy.
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Phase 3 - End of Support: End of support for a minor or major release means that NAKIVO will no longer provide technical support or issue updates, patches and fixes for a specific version.
A version reaches end of support after 3 years from the date of general availability. End of support for a version applies to all solution editions and license types, including NFR licenses.
If your version is nearing the end of support, we recommend that you plan an update to a newer NAKIVO Backup & Replication version to avoid support gaps and maintain optimal data protection. You can update your instance in the product UI or download an updater from the NAKIVO website.
Notes
During the general availability period, if you have a valid perpetual and/or subscription license, you can update your NAKIVO Backup & Replication version to any newer supported version.
NAKIVO does not provide patches or fixes for third-party technology and services that reach end of life within the 3-year support period.