File Recovery: Cannot Open Disk
Product version: 9.0
Last modified: 26 June 2019
Problem
A virtual disk cannot be opened during file recovery. The following An error message is displayed:
Cannot open this disk.
Transporter assigned to the Backup Repository could not find contents on this disk.
Background
This error message can be caused by the following reasons:
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The disk cannot be mounted to the Transporter.
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The disk contains a proprietary partition table.
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The disk is encrypted.
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The disk is part of RAID.
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The disk is part of a Linux LVM structure.
Solution
To resolve this issue, follow the steps below:
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Make sure that the Transporter assigned to the Backup Repository has an iSCSI initiator installed and enabled.
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Make sure that the Transporter assigned to the Backup Repository does not have active iSCSI mounts.
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Make sure that the original disk:
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is not encrypted
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is not part of a RAID structure
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has a standard partition table (MBR or GPT)
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If the disk is a Linux LVM disk:
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If you are using a Linux-based Transporter:
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Find the “Logical volumes” item in the tree in Step 2 of the File Recovery Wizard.
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Click the item and browse the content of logical volumes disks directly.
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If you are using a Windows-based Transporter:
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