Starting and Stopping Product Services

Product version: 11.0

Last modified: 15 January 2025

Problem

How can I restart NAKIVO Backup & Replication without rebooting the server on which it is installed?

Background

Both the Director and Transporter components run as services.

Stopping or starting these services will stop or start NAKIVO Backup & Replication.

Note

In Multi-tenant mode, after restarting the Director service, access to the tenant's information/GUI is provided with a delay due to processing internal tenant's database.

Solution

Windows Installation

If NAKIVO Backup & Replication is installed on Windows, follow the steps below:

  1. Open the Services snap-in.

  2. Find the NAKIVO Backup & Replication services:

    • NAKIVO Backup & Replication Director

    • NAKIVO Backup & Replication Transporter

  3. Right-click the service that you want to stop or start.

  4. Apply the action:

    • Click the Stop action to stop a running service.

    • Click the Start action to start a stopped service.

Virtual Appliance or Linux Installation

Depending on the Linux version, run the command to stop, start, or restart the Director or Transporter services in the system terminal.

Stopping services

Service Ubuntu 16.04 and Ubuntu 18.04 SUSE Linux Enterprise Server Red Hat Enterprise Linux
Director systemctl stop nkv-dirsvc /etc/init.d/nkv-dirsvc stop stop nkv-dirsvc
Transporter systemctl stop nkv-bhsvc /etc/init.d/nkv-bhsvc stop stop nkv-bhsvc

Starting services

Service Ubuntu 16.04 and Ubuntu 18.04 SUSE Linux Enterprise Server Red Hat Enterprise Linux
Director systemctl start nkv-dirsvc /etc/init.d/nkv-dirsvc start start nkv-dirsvc
Transporter systemctl start nkv-bhsvc /etc/init.d/nkv-bhsvc start start nkv-bhsvc

Restarting services

Service Ubuntu 16.04 and Ubuntu 18.04 SUSE Linux Enterprise Server Red Hat Enterprise Linux
Director systemctl restart nkv-dirsvc /etc/init.d/nkv-dirsvc restart restart nkv-dirsvc
Transporter systemctl restart nkv-bhsvc /etc/init.d/nkv-bhsvc restart restart nkv-bhsvc

NAS Installation

If NAKIVO Backup & Replication is installed on Synology NAS, follow the steps below:

  1. In the NAS Web GUI, open the Main Menu.

  2. Open the Package Center.

  3. In the Installed tab, find NAKIVO Backup & Replication.

  4. Click the NAKIVO Backup & Replication block.

  5. Under the app icon, click the Action menu.

    • Click the Stop action to stop a running application.

    • Click the Start action to start a stopped application.

If NAKIVO Backup & Replication is installed on Western Digital NAS, follow the steps below:

  1. Open the My Cloud Dashboard and go to Apps.

  2. Find NAKIVO Backup & Replication in the Installed Apps list and click it.

  3. A page containing information about the application opens. Locate the toggle button to the right of the Run App label. Make sure the button is labeled ON, meaning that the NAKIVO Backup & Replication application is running.

  4. Click the toggle button to stop the application.

  5. The button is labeled OFF. Click the button again to start NAKIVO Backup & Replication.

If NAKIVO Backup & Replication is installed on QNAP NAS, follow the steps below:

  1. Open the QNAP Desktop and go to Apps Center > My Apps.

  2. Find NAKIVO Backup & Replication in the list of available applications. Alternatively, enter NAKIVO into the filtering box in the upper right corner of the dialog box.

  3. Make sure that the NAKIVO Backup & Replication item is not grayed to make sure that the application is running.

  4. Below the NAKIVO Backup & Replication item, locate the actions menu, open it, and click Stop to stop the application.

  5. The NAKIVO Backup & Replication item becomes grayed meaning that the application has been stopped. Below the item, click the Start button to start the application.

If NAKIVO Backup & Replication is installed on ASUSTOR NAS, follow the steps below:

  1. Open the ASUSTOR Desktop and go to Apps Central > Installed.

  2. Find NAKIVO Backup & Replication in the list of installed applications. Alternatively, enter NAKIVO into the filtering box in the upper right corner of the dialog box.

  3. Below the NAKIVO Backup & Replication item, locate the toggle button and make sure that it is in the 1 state – the NAKIVO Backup & Replication item is not grayed – meaning that the application is running.

  4. Click the button to stop the application.

  5. The toggle button goes to the 0 state – the NAKIVO Backup & Replication item becomes grayed – meaning the application has been stopped. Click the button again to start the application.

If NAKIVO Backup & Replication is installed on NETGEAR ReadyNAS, follow the steps below:

  1. Open the NETGEAR ReadyNAS Admin Page and go to Apps > Installed Apps.

  2. Find NAKIVO Backup & Replication in the list of installed applications. Alternatively, enter NAKIVO into the filtering box in the upper left corner of the page.

  3. Below the NAKIVO Backup & Replication title, locate the toggle button. Make sure that the button is labeled ON, meaning that the application is running.

  4. Click the button to stop NAKIVO Backup & Replication.

  5. The button becomes labeled OFF, meaning the application has been stopped. Click the button again to start NAKIVO Backup & Replication.

If NAKIVO Backup & Replication is installed on FreeNAS/TrueNAS, you can stop/start NAKIVO Backup & Replication in two ways:

To stop/start NAKIVO Backup & Replication via the shell, do the following:

  1. Access the FreeNAS/TrueNAS jail for NAKIVO Backup & Replication via SSH. Make sure you have the ssh daemon sshd enabled and that the jail state is currently up.

  2. To stop the application, issue the following command: service nkv_bhsvc stop

  3. To start the application, issue the following command: service nkv_bhsvc start

To stop/start NAKIVO Backup & Replication via the FreeNAS/TrueNAS GUI, do the following:

  1. Open the FreeNAS/TrueNAS GUI.

  2. Navigate to the jail for NAKIVO Backup & Replication in the Jails tab.

  3. To stop the application, click the options button on the right side of the entry for NAKIVO Backup & Replication and click Stop.

  4. To start the application, click the options button on the right side of the entry for NAKIVO Backup & Replication and click Start.