Missing Transporter Logs

Product version: 11.0

Last modified: 31 January 2025

Problem

The Transporter's log files are absent due to the log size limit.

Solution

1. Navigate to the following directory and create the configuration files.

On Linux:

• /opt/nakivo/transporter/bh-cfg/bh.cfg

• /opt/nakivo/transporter/bh-cfg/bhsvc.cfg

On Windows:

• \Program Files\NAKIVO Backup & Replication\transporter\bh-cfg\bh.cfg

• \Program Files\NAKIVO Backup & Replication\transporter\bh-cfg\bhsvc.cfg

2. Open the configuration files with a text editor and add the following parameters under the [logging] section.

[logging]

max_chunk_size=10

log_files_size_limit=512

log_files_count_limit=8000

Notes

• If the parameter is not specified, a default value is used.

• Parameters in both files can have the same value.

The parameters are described below.

Parameter	Default value	Description
max_chunk_size	10	Specifies the maximum size of a file chunk in MB.
log_files_size_limit	512	Defines the maximum total size of the bh-logs folder in MB.
log_files_count_limit	8000	Sets the maximum number of log files retained in the bh-logs folder.

3. Save and close the files after editing.

4. Restart the Transporter service to apply the changes. See Starting and Stopping Product Services.