Cannot Access Transporter

Product version: 11.0

Last modified: 26 February 2025

Problem

The transporter is inaccessible.

Solution

1. Ensure that the transporter host is not experiencing performance bottlenecks. Check the following resources.

• Ensure the CPU usage is within acceptable limits.

• Confirm that sufficient RAM is available.

• Check disk IOPS to rule out storage issues.

2. Check network connectivity and firewall settings.

• Ensure the ICMP Traffic is allowed. Run the following command. This should successfully return responses if the transporter is reachable.

ping <IP_of_transporter>

• Verify that the following ports are open and accessible.

  • 9446

  • 9448–10000

• Ensure the antivirus, security software, or Windows Defender is not blocking the NAKIVO transporter service (bhsvc).

3. Verify that the NAKIVO transporter service (bhsvc) is running properly:

• Ensure the service is not down or stuck.

• If necessary, restart the service by following the instructions for Starting and Stopping Product Services.