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What is a Support Bundle

NAKIVO Backup & Replication provides the ability to create support bundles – a zipped collection of the product logs and system information.
Sending a support bundle to the NAKIVO Support Team allows them to quickly identify the root cause of issues and to suggest a proper solution.

Creating Support Bundles

To create a support bundle, follow the steps below:      

Important

Before creating a support bundle, make sure Email settings are configured.

  1. Click the "?" (help) icon in the upper right corner of the web UI.
  2. Click Request support link. The dialog box will appear.
  3. Type in the description of your problem in the Please describe the problem you're experiencing field.
  4. Enter your email address in the Contact email field.
  5. If necessary, upload an attachment by clicking Browse.
  6. Put the check mark next to Include main database if you want to include your main database. 
  7. Click Create & Send Support Bundle to send the support bundle to NAKIVO Support Team. You will receive an answer from NAKIVO Support Team within one business day. 



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