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What is a Support Bundle

NAKIVO Backup & Replication provides the ability to create support bundles – a zipped collection of the product logs and system information.
Sending a support bundle to the NAKIVO Support Team allows them to quickly identify the root cause of issues and to suggest a proper solution.

Creating Support Bundles

To create a support bundle, follow the steps below:      

  1. Click the "?" (help) icon in the upper right corner of the web UI.
  2. Click Request support link. The dialog box will appear.
  3. Type the description in the Please describe the problem you're experiencing field.
  4. Enter your email address in the Contact email field.
  5. Do either of the following:
    • To send the support bundle to NAKIVO Support Team immediately, click the Create & Send to Support button.
      You should receive an answer from NAKIVO Support Team within one business day. 

      Make sure Email settings are configured.

    • To create a support bundle that you can download or send to support, click the Create Support Bundle button.

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