NAKIVO Backup & Replication offers the following licensing types:
For VMware, Hyper-V, and Nutanix AHV infrastructures, NAKIVO Backup & Replication can be licensed on a per-socket basis. A license is required for each socket on a host where you plan to back up or replicate VMs. Licenses are required only for the source side of backup and replication, that is, you do not need to license target servers for your replicas or the servers on which you want to recover VMs. One year of Standard Support is included with perpetual licenses.
Perpetual licenses can also be purchased for backing up and restoring Oracle databases (Enterprise Plus edition only). A license is required for every Oracle database you plan to back up and restore.
Per-workload Subscription Licensing
NAKIVO Backup & Replication can be licensed on a per-workload basis. A workload can be a VMware VM, Microsoft Hyper-V VM, Nutanix AHV VM, physical machine (server or workstation), Oracle database (Enterprise Plus edition only), or AWS EC2 instance that you plan to back up or replicate. Regardless of the type, each item is counted as one workload. Licenses are required only for the source side of backup and replication, that is, you do not need to license target servers for your replicas or the servers on which you want to recover workloads. Subscription licenses include 24/7 Support.
Subscription Licensing for Microsoft 365
Backup and Recovery for Microsoft 365 is licensed on a per-user, per-month basis. The license can be purchased together with any edition (Basic, Pro Essentials, Enterprise Essentials, Pro, Enterprise, or Enterprise Plus) and combined with any license type (Perpetual or Subscription). Subscription licenses for Backup and Recovery for Microsoft 365 include 24/7 Support. The minimum number of licenses per order is 10.
When combined with a perpetual license, the support end date of the perpetual license and subscription license for Backup and Recovery for Microsoft 365 must be aligned. The support level may be Standard for perpetual sockets and 24/7 for Microsoft 365 Subscription. Optionally, the support level for perpetual sockets can be upgraded to 24/7 Support.
The table below provides information on licensing options.
- Perpetual and subscription licenses cannot be combined in one license.
- Subscription license for Backup and Recovery for Microsoft 365 can be combined with both perpetual and subscription (per-workload) licenses.
For the most recent information about licensing, refer to NAKIVO's pricing page.
NAKIVO Backup & Replication offers two levels of technical support:
- Standard Support
- 24/7 Support
Standard Support provides coverage from Monday to Friday during business hours as defined in the Customer Support Policy. One year of Standard Support is included in all new perpetual license purchases. 24/7 Support provides 24/7/365 coverage via phone, chat or email. To switch from Standard to 24/7 Support, you need to purchase a support Upgrade. Customers who upgrade to a higher-tier edition and have purchased additional years of support are required to upgrade their support too.
If a support agreement has been expired for more than 1 month, it can be extended with Expired Support Renewal.
For more information about the terms and conditions of using NAKIVO Customer Support services, refer to the following resources: