Product Version: 9.0
Last Modified: 27 September 2019
Web Interface Does Not Open After Installation
If NAKIVO Backup & Replication User Interface (UI) does not open in your web browser:
- Make sure the Director HTTPS port (4443 by default) is open in your firewall.
- You can turn off the firewall on the machine where the Director is installed as described below:
- On RedHat Enterprise Linux or SUSE Linux Enterprise Server, run the following command:
iptables -F
- On Ubuntu Linux, run the following command: ufw
disable
- On Windows, go to Start > Control Panel > Windows Firewall, click Turn Windows Firewall on or off, and then select the Turn off Windows firewall option.
- On RedHat Enterprise Linux or SUSE Linux Enterprise Server, run the following command:
Package Installation Failure on Ubuntu
If the cifs-utils,
open-iscsi
, or ntfs-3g
packages have failed to install on Ubuntu OS, install the missing packages manually:
- Update the Ubuntu packages by running the following command:
apt-get install update
- After the update, do the following:
- To install the
cifs-utils
package, run the following command:apt-get install cifs-utils
- To install the
open-iscsi
package, run the following command:apt-get install open-iscsi
- To install the
ntfs-3g
package, run the following command:apt-get install ntfs-3g.
- To install the
Package Installation Failure on RHEL
cifs-utils
or iscsi-initiator-utils
Installation Failure
If the cifs-utils
or iscsi-initiator-utils
packages have failed to install on RedHat Enterprise Linux OS, install the missing packages manually by following the steps below:
- Connect the
rhel-server-6.3-x86_64-dvd.iso
image to the machine where NAKIVO Backup & Replication is installed.- Mount the ISO. For example:
- Go to the
media
folder:cd /media
- Create the
cdrom
folder:mkdir cdrom
- Mount the ISO:
mount /dev/cdrom /media/cdrom
- Configure the
yum
installation manager to install the required packages from the ISO you have mounted:- Edit
rhel-source.repo
file by running the following command:vi /etc/yum.repos.d/rhel-source.repo
- Press the Insert key to open the file and add the following lines to the file:
[rhel-dvd]
name=Red Hat DVD
baseurl=file:///media/cdrom
enabled=1
gpgcheck=0
- Edit
- Save the file and exit the editor by pressing the Escape key, then typing:
:wq
- Install the missing packages:
- To install the
cifs-utils
package, run the following command:yum install cifs-utils
- To install the
iscsi-initiator-utils
package, run the following command:yum install iscsi-initiator-utils
- To install the
ntfs-3g
Installation Failure
If the ntfs-3g
package has failed to install on RedHat Enterprise Linux OS, install the package manually by following the steps below:
- Download the
ntfs-3g
,ntfsprogs,
andfuse
packages. The links provided are the sample download locations. Make sure you download packages that are compatible with the version of your operating system. - Install the downloaded packages. For example:
rpm –ivh fuse-2.6.3-1.el4.rf.x86_64.rpm
rpm –ivh fuse-ntfs-3g-2013.1.13-2.el6.rf.x86_64 .rpm
rpm –ivh ntfsprogs-2013.1.13-2.el6.rf.x86_64.rpm
Package Installation Failure on SLES
cifs-utils
or iscsi-initiator-utils
Installation Failure
If the cifs-utils
or open-iscsi
packages have failed to install on SUSE Linux Enterprise Server OS, install the missing packages by following the steps below:
- Mount the 1st DVD named
SLES-11-SP2-DVD-x86_64-GM-DVD1.iso
to the VM where NAKIVO Backup & Replication is installed. - Mount the ISO. For example:
- Go to the
media
folder:cd /media
- Create the
cdrom
folder:mkdir cdrom
- Mount the ISO:
mount /dev/cdrom /media/cdrom
- Go to the
- Do the following:
- To install the
cifs-utils
package, run the following command:zypper in cifs-utils
- To install the
open-iscsi
package, run the following command:zypper in open-iscsi
- To install the
ntfs-3g
Installation Failure
If the ntfs-3g
package has failed to install on SUSE Linux Enterprise Server OS, install the package manually by following the steps below:
- Download the
ntfs-3g
andntfsprogs
packages to the machine where NAKIVO Backup & Replication is installed. For example, the package is available in the “SLED-11-SP2-DVD-x86_64-GM-DVD1.iso” disk in the “suse/x86_64” directory. - Install the downloaded packages. For example:
rpm –ivh ntfs-3g-2011.4.12-0.7.8.x86_64.rpm
rpm –ivh ntfsprogs-2011.4.12-0.7.8.x86_64.rpm