Troubleshooting Installation

Product Version: 9.0
Last Modified: 27 September 2019

Web Interface Does Not Open After Installation

If NAKIVO Backup & Replication User Interface (UI) does not open in your web browser:

• Make sure the Director HTTPS port (4443 by default) is open in your firewall.
• You can turn off the firewall on the machine where the Director is installed as described below:
  • On RedHat Enterprise Linux or SUSE Linux Enterprise Server, run the following command: iptables -F
  • On Ubuntu Linux, run the following command: ufw disable
  • On Windows, go to Start > Control Panel > Windows Firewall, click Turn Windows Firewall on or off, and then select the Turn off Windows firewall option. 

Package Installation Failure on Ubuntu

If the cifs-utils, open-iscsi, or ntfs-3g packages have failed to install on Ubuntu OS, install the missing packages manually:

1. Update the Ubuntu packages by running the following command: apt-get install update
2. After the update, do the following:
   • To install the cifs-utils package, run the following command: apt-get install cifs-utils
   • To install the open-iscsi package, run the following command: apt-get install open-iscsi
   • To install the ntfs-3g package, run the following command: apt-get install ntfs-3g.

Package Installation Failure on RHEL

cifs-utils or iscsi-initiator-utils Installation Failure

If the cifs-utils or iscsi-initiator-utils packages have failed to install on RedHat Enterprise Linux OS, install the missing packages manually by following the steps below:

1. Connect the rhel-server-6.3-x86_64-dvd.iso image to the machine where NAKIVO Backup & Replication is installed.
   1. Mount the ISO. For example:
   2. Go to the media folder: cd /media
   3. Create the cdrom folder: mkdir cdrom
   4. Mount the ISO: mount /dev/cdrom /media/cdrom
   5. Configure the yum installation manager to install the required packages from the ISO you have mounted:
      
      • Edit rhel-source.repo file by running the following command: vi /etc/yum.repos.d/rhel-source.repo
      • Press the Insert key to open the file and add the following lines to the file:
        [rhel-dvd]
name=Red Hat DVD
baseurl=file:///media/cdrom
enabled=1
gpgcheck=0
   6. Save the file and exit the editor by pressing the Escape key, then typing: :wq
2. Install the missing packages:
   • To install the cifs-utils package, run the following command: yum install cifs-utils
   • To install the iscsi-initiator-utils package, run the following command: yum install iscsi-initiator-utils

ntfs-3g Installation Failure

If the ntfs-3g package has failed to install on RedHat Enterprise Linux OS, install the package manually by following the steps below:

1. Download the ntfs-3g, ntfsprogs, and fuse packages. The links provided are the sample download locations. Make sure you download packages that are compatible with the version of your operating system.
2. Install the downloaded packages. For example:
   

rpm –ivh fuse-2.6.3-1.el4.rf.x86_64.rpm
rpm –ivh fuse-ntfs-3g-2013.1.13-2.el6.rf.x86_64 .rpm
rpm –ivh ntfsprogs-2013.1.13-2.el6.rf.x86_64.rpm

Package Installation Failure on SLES

cifs-utils or iscsi-initiator-utils Installation Failure

If the cifs-utils or open-iscsi packages have failed to install on SUSE Linux Enterprise Server OS, install the missing packages by following the steps below:

1. Mount the 1st DVD named SLES-11-SP2-DVD-x86_64-GM-DVD1.iso to the VM where NAKIVO Backup & Replication is installed.
2. Mount the ISO. For example:
   • Go to the media folder: cd /media
   • Create the cdrom folder: mkdir cdrom
   • Mount the ISO: mount /dev/cdrom /media/cdrom
3. Do the following:

• • To install the cifs-utils package, run the following command: zypper in cifs-utils
  • To install the open-iscsi package, run the following command: zypper in open-iscsi

ntfs-3g Installation Failure

If the ntfs-3g package has failed to install on SUSE Linux Enterprise Server OS, install the package manually by following the steps below:

1. Download the ntfs-3g and ntfsprogs packages to the machine where NAKIVO Backup & Replication is installed. For example, the package is available in the “SLED-11-SP2-DVD-x86_64-GM-DVD1.iso” disk in the “suse/x86_64” directory.
2. Install the downloaded packages. For example: 

rpm –ivh ntfs-3g-2011.4.12-0.7.8.x86_64.rpm

rpm –ivh ntfsprogs-2011.4.12-0.7.8.x86_64.rpm