Transporter Connection Issues

Product version: 11.0

Last modified: 4 March 2025

Question

I get a connection error when NAKIVO Backup & Replication is trying to connect to the Transporter. How can I fix it?

Solutions

When NAKIVO Backup & Replication is trying to connect to the Transporter, you may encounter an error, which can occur due to the following reasons:

• No response was received at <hostname or IP>:<port>
  

  • Solution: Double-check that the entered IP address and selected port for NAKIVO Transporter service are correct. Also, ensure the host with NAKIVO Transporter is in the Up and running state, and the transporter service is running and listening to the selected port.

• Connection to <hostname or IP>:<port> was refused

  • Solution: Ensure that the connection from NAKIVO Director service to the required IP address/port is not blocked with a firewall.

• An internal error has occurred

  • Solution: Create a support bundle and contact NAKIVO Support team.

• Target transporter is out of date
  

  • Solution: Update the Transporter software to the current version.

• Target transporter has already been added
  

  • Solution: Check if the Transporter has already been added to the product.

• Incorrect master password
  

  • Solution: Make sure to double-check the entered master password.