Product version: 8.5

Last modified: 17 May 2019

Problem

When creating and running Hyper-V 2016 or Hyper-V 2019 backup or replication job, the following message is displayed:v

Backup of the <VM_name> VM has failed
Source host could not create temporary checkpoint required to back up the <VM_name> VM.

Background

NAKIVO Backup & Replication uses Hyper-V 2016/Hyper-V 2019 checkpoints to create a snapshot of a VM before running a job. The possible reason for the message is that the checkpoints were not enabled in Hyper-V settings.

Solution

1. Enable Checkpoints in Hyper-V Manager
2. Refresh the Inventory

3. Re-run the job.