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Product Version: 9.3
Last Modified: 25 May 2020

Problem

The UI option to stop a Backup Repository space reclaim doesn't work.

Sometimes users try to kill the NAKIVO Backup & Replication Transporter process, or restart, or shut down the machine hosting it. In this case, the repository may become unusable and data will be lost.

Background

The forced stop of the Transporter process interrupts the space reclaim process, so the data structure of the repository may be damaged.

Solution

Do not try to kill the Transporter service, or reboot or shut down the machine with NAKIVO Backup & Replication!

The Backup Repository may become unusable and the data will be lost.

  1. Stop the Transporter service gracefully.
  2. After it stops, restart it.
  3. Refresh the Transporter details
  4. Refresh the Backup Repository.


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