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Product Version: 10.2

Last Modified: 16 April 2021

Problem

When running a Microsoft 365 job to the existing SaaS Backup Repository, the job fails with the unknown error while processing the Backup Repository. 

Background

The cause of this problem can be related to a PostgreSQL database which is used for SaaS Backup Repositories. Sometimes, due to power outages or other technical issues, the self-healing process for the PostgreSQL database gets enabled. When the PostgreSQL database is in the self-healing mode the SaaS Backup Repository related to it becomes unavailable. 

Solution 

To resolve this issue, you need to wait for the self-healing process to finish. Once the database is restored, you can successfully run Microsoft 365 jobs. Note that if a major corruption was done, the self-healing process can take much time (up to 2 days). 

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