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Product Version: 10.2 

Last Modified: 1 December 2020

 

Problem

The Microsoft 365 backup job fails.

 

Possible Causes

Insufficient Permissions

Your Microsoft 365 account credentials may lack the necessary permissions. 

Interrupted Connectivity

Incorrect network settings may cause a Microsoft 365 backup job to fail.


Solutions

Insufficient Permissions

Make sure that the Microsoft 365 (Exchange Online) credentials have sufficient permissions to be used by NAKIVO Backup & Replication. 

Interrupted Connectivity

Connection to the 8081 TCP port should be allowed by the firewall on the machine housing the Transporter.

Other Causes

In case none of the solutions solve your problem, create a support bundle, and send it to us.

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