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Product Version: 9.2 

Last Modified: 11 February 2020

 

Problem

The Microsoft 365 backup job fails.

 

Possible Causes

Insufficient Permissions

Your Microsoft 365 account credentials may lack the necessary permissions. 

Interrupted Connectivity

Incorrect network settings may cause a Microsoft 365 backup job to fail.


Solutions

Insufficient Permissions

Make sure that the Microsoft 365 (Exchange Online) credentials have sufficient permissions to be used by NAKIVO Backup & Replication. 

Interrupted Connectivity

Double-check your connectivity settings and make sure that port 8081 is available on the machine housing the Transporter.

Other Causes

In case none of the solutions solve your problem, create a support bundle, and send it to us.

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