Microsoft 365 Backup Job Failure

Product version: 10.12 

Last modified: 17 April 2022

Problem

The Microsoft 365 backup job fails.

Possible Causes

Insufficient Permissions

Your Microsoft 365 account credentials may lack the necessary permissions. 

Interrupted Connectivity

Incorrect network settings may cause a Microsoft 365 backup job to fail.

Temporary Java Transporter Folder Free Space Problem

The Microsoft 365 backup job may fail if the temporary java transporter folder is out of space.

Antivirus Software Problem

Some NAKIVO Backup & Replication actions may result in antivirus software flagging the solution as a threat.

Solutions

Insufficient Permissions

Make sure that the Microsoft 365 (Exchange Online) credentials have sufficient permissions to be used by NAKIVO Backup & Replication. 

Interrupted Connectivity

Make sure the network settings are configured correctly.

Temporary Java Transporter Folder Free Space Problem

The temporary java transporter folder need to have more than 1GB of free space on disk for temporary files in tmp folder. The disk that installed this path should also have at least 5GB of free space available. The default path for the tmp folder is the following:

Win: C:\Program Files\NAKIVO Backup & Replication\transporter\java\tmp

Linux: opt/nakivo/transporter/java/tmp

Antivirus Software Problem

Make sure the following path is added to the exception of the antivirus software:

C:\Program Files\NAKIVO Backup & Replication\transporter\java\tmp

Other Causes

In case none of the solutions solve your problem, create a support bundle, and send it to us.