Mailbox Processing Failed Because Autodiscover Service Could Not Be Located

Product Version: 10.1

Last Modified: 10 August 2020

Problem

NAKIVO Backup & Replication fails to process/view a mailbox during the Object Recovery for Microsoft Exchange job with the following error:

The Autodiscover service couldn't be located.
Export Exchange certificates from the Exchange admin center and add them to Trusted Root Certification Authorities Store via MMC.

Background

To successfully process mailboxes during the Object Recovery for Microsoft Exchange job, all Exchange Certificates must be located in a Trusted Root Certification Authorities Store.

Solution

To solve the issue, take the following steps:

Open the Exchange admin center and go to Servers > Certificates.
In the Select server list, click Export Exchange certificate.
In the Export Exchange certificate window enter UNC and password.
Click OK.
In the Start menu, click Run and enter MMC.
In the File menu click Add/Remove Snap-In.
Click Certificates (Local Computer) in the left pane of the MMC.
The Certificates snap-in window opens. Select Computer account and click Next.
In the Select Computer window, select Local computer and click Finish.
In the Add/Remove Snap-In window click OK.
Expand Trusted Root Certification Authorities in the Certificates (Local Computer) menu, right-click the Certificates subfolder and select All tasks > Import. Follow Certificate Import Wizard till the end to finish importing your Exchange certificate.
The imported certificate appears on the list.