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Product Version: 9.4

Last Modified: 12 May 2020 

Problem

NAKIVO Backup & Replication fails to process/view a mailbox during the Object Recovery for Microsoft Exchange job with the following error:

Cannot process mailbox “X”
The Aurodiscover service could not be located

Background

To successfully process mailboxes during the Object Recovery for Microsoft Exchange job the Exchange Certificates must be located in a Trusted Root Certification Authorities Store.


Solution

To solve the issue, take the following steps:

  1. Export Exchange Certificates from the Exchange Admin Console/Center.
  2. Using MMC, add the Certificates (Local Computer) snap-in to the Console Root as it is described in the Microsoft article
  3. Click Certificates (Local Computer) in the left pane of the MMC.
  4. In the right pane, click Trusted Root Certification Authorities.
  5. Right-click the Certificates subfolder and select All Tasks from the menu.
  6. Click Import and follow the wizard to import the Certificates. After completing the wizard, you will receive a message stating that the import has been successful. 
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