NAKIVO Backup & Replication Knowledge Base
Frequently Asked Questions
- Backup and Replication
- Backing Up Non-VSS-Aware Applications
- Backing Up Paid (Marketplace) EC2 Instances
- Backing Up to Removable Disks in Rotation
- Backup of a VM's RAM
- Backup of VM Swap Files
- Data Transfer Modes
- Editing Protect Until Option for Recovery Points
- Excluding Files from Backup or Replication
- How Amazon EC2 Instance Replication Works
- How to Back Up and Recover vCenter VMs Connected to dSwitch
- How to Back Up a PostgreSQL Database
- How to Stop Backing Up a VM
- Keeping Recovery Points
- The Replication Process Slows Down After CBT Reset
- VM Cannot Be Selected for Backup or Replication
- Backup Repository
- Automating Backup Repository Copy
- Comparison of Backup Repository Types
- Creating a Backup Repository on NFS, FTP, or iSCSI
- Extending Backup Repository on Virtual Appliance
- How Backup Repository Encryption Works
- How Forever Incremental Backups Are Stored
- How Recovery Point Expiration Dates Are Calculated
- How to Move Backups to an Incremental-with-Full-Backups Repository
- HPE StoreOnce Catalyst Limitation
- Importing a Backup Repository in Another Instance of NAKIVO Backup & Replication
- Integrating with EMC DD Boost
- Integrating with NEC HYDRAstor
- Manual Backup Repository Encryption
- Moving a Backup Repository to a New Location
- SaaS Backup Repository is Inaccessible After Power Outage or Forced Reboot
- Installation and Deployment
- Creating and Installing Custom CA-Signed Certificate
- Custom CA-Signed Certificate Compatibility
- How to Migrate System Configuration to New VMware Virtual Appliance
- Migrating to Newer Version of Virtual Appliance
- Required API Permissions for Microsoft 365
- Required AWS IAM Permissions for Amazon EC2
- Required AWS IAM Permissions for Amazon S3, Backblaze, and Wasabi
- Required vSphere Permissions
- Updating Ubuntu OS on the Machine with NAKIVO Backup and Replication
- Miscellaneous
- Application-Aware Mode Requirements for Hyper-V
- Difference Between Source and Target Transporters
- Failed to Connect to Active Directory Domain
- Free ESXi Cannot Be Discovered
- GC Overhead Limit Exceeded
- High Availability of NAKIVO Backup And Replication
- How Job Merging Works
- Invalid AD Group Name Error
- IPv6 Support
- Log4j2 (CVE-2021-44228) Vulnerability
- NAKIVO API Best Practices
- Operational Limits for NAKIVO Backup & Replication
- Preferred Prioritized Group Is Not Found
- Removing CA-signed Certificate
- Retention Planning for Wasabi
- Security Considerations
- Setting Up a Dedicated Backup Network
- Spring4Shell (CVE-2022-22965) Vulnerability
- SSH Requirements for NAKIVO Backup and Replication
- Starting and Stopping Product Services
- Transporter Connection Issues
- Transporter Deployment for SAN Access
- Using Dedicated Backup or Replication Network
- White Screen in Browser
- Performance
- Recovery
- How to Restore a VMware vCenter with NAKIVO Backup and Replication
- Protecting Recovered VMs
- Recommendations on Recovering Domain Controller
- Recovering with VM Replicas
- Screenshot Verification Fails During Flash VM Boot Job
- Why Chain of Recovery Points is Recovered Instead of One Selected Incremental Point
- Supported Platforms
- Tape
Application Awareness Issues
- Application-Aware Mode for Linux VMs
- Failed to Create Quiesced Snapshot of VM
- Quiesced Checkpoint of a Hyper-V VM Cannot Be Created
- Quiesced Snapshot of Instance Cannot Be Created
- Quiesced Snapshot of Physical Machine Cannot Be Created
- Taking Quiesced Snapshot of Windows Server 2019 VM Fails
- Volume Shadow Copy Service Error on Nutanix
Backup and Replication Issues
- Amazon Cross-Account Replication for Marketplace VM Fails with Amazon Generic Error
- Backing Up to Linux Server
- Disk-Level Job Failure
- EBS Volumes Cannot Not Be Attached to Transporter
- Enabling SSH on ESXi Hosts
- Instance-Level Job Failure
- Snapshot Invalidated by the Source System
- Microsoft 365 Backup Job Failure
- Physical Machine Backup: Unsupported Volumes
- Replication or Recovery Job Cannot be Started
- Replica VM Cannot Be Powered On
- Temporary Checkpoint Cannot Be Created for Hyper-V 2016 and 2019
- VM-Level Job Failure
- Volume-Level Job Failure
- Data Size Mismatch
- Physical Machine Job Fails Due to Unsupported Disks
- Harden Transporter Alarms
- Hot Add Mode Working Incorrectly With Multiple VMs
- Microsoft 365 Exchange Backup Failure
- File Share Backup Job Does Not Back Up a Number of Files
- Slow Speed When Copying a Backup to Tape
Backup Repository Issues
- A Problem with the Backup Infrastructure
- Backup Repository - Insufficient Permissions
- Cannot Create a Backup Repository on a CIFS Share
- Cannot Create a Backup Repository on a Network Drive
- Cannot Create a Backup Repository on an NFS Share
- Dealing with Corrupted Recovery Points
- Encryption for Repositories in CentOS
- FreeNAS: Backup Repository Creation Fails
- Increasing the Repository Limit on the EXT4 Filesystem
- Repository Space Reclaim Was Interrupted
- Space Reclaim Doesn't Stop via UI
Change Tracking Issues
- CBT Reset Failure
- Change Tracking Data Was Not Provided
- Enabling CBT for a VM
- ESXi Host Did Not Provide Valid CBT Data
- Unknown Change Tracking Version
- VMware CBT or Hyper-V RCT Is Not Supported
Director and Transporter Issues
- Cannot Add Existing EC2 Transporter
- Director Installed on Windows Server Fails to Start
- Director Machine Failure
- How to Allocate More RAM to NAKIVO Director Service
- No Transporters in AWS Account
- Transporter Machine Failure
Installation and Deployment Issues
- Add-On Package Cannot Be Installed on Synology NAS
- Cannot Add Domain Controller as Physical Machine
- Cannot Deploy Transporter When Director Is Not Connected to the Internet
- Installing the Self-Signed Certificate Fails
- Launching NAKIVO Backup And Replication on DSM 7 After Upgrading From DSM 6
- Physical Machine Agent Installation Failed
- Product Cannot Be Updated on 32-bit OS
- Skip Unused Blocks Issue in v9.4
- SSL Certificate Validation During Installation on FreeNAS
- Transporter Does Not Support VMware vSphere
- Transporter Installation on Hyper-V Host Failed
- Troubleshooting External Database Connection Issues
- Troubleshooting Installation
- Unable to Add Additional External Databases
- Authentication Problem When Connecting to PostgreSQL
- Database Key Mismatch When Connecting to PostgreSQL
- Upgrading Old Version of PostgreSQL on NAS Device
Recovery Issues
- Application Database Was Not Found
- Cannot Boot Up VM After Recovery Job Run
- Cannot Open Database During Microsoft Exchange Mailbox Recovery
- Cannot Recover a VM due to vCenter Server Failure
- Error When Recovering M365 Items
- Failure to Verify VMs With EFI Firmware to Windows Server 2012 R2
- File and Object Recovery: Windows Server with Deduplication
- File and Object Recovery from FreeNAS Does Not Work
- File and Object Recovery Issues With Linux OS
- File or Object Recovery Blocked by Firewall on Target Server
- File Recovery: Cannot Open Disk
- File Recovery: Cannot Open Partition
- File Recovery: Connection to Recovery Server Refused
- File Recovery: Empty Disk
- File Recovery: Multipath Issues
- File Recovery: SATA HDD's
- Flash VM Boot Job Cannot be Started
- Flash VM Boot Recovery for VMs With CentOS
- Incorrect Credentials for EC2 Recovery Server
- LVMs in RHEL 9 Not Found in File Recovery Wizard
- Mailbox Processing Failed Because Autodiscover Service Could Not Be Located
- Malware: Scanning Recovered VM Before Deploying to Production
- Message Exceeds Maximum Supported Size
- Recovery of the VM Fails Due to Long Path
- Required Permissions for Linux Recovery Server
- Troubleshooting Flash VM Boot
Supported Platforms Issues
- Cannot Add Generic S3-Compatible Storage Account to Inventory
- Cannot Add Windows 10 to Inventory
- Failed Signature Check When Adding S3-Compatible Storage to the Inventory
- Hyper-V Failover Cluster Node Issues After Update
- Issues Installing Different Product Versions on NETGEAR ReadyNAS
- Limitations of Encrypted VMware VM Support
- Support for Legacy ESXi Versions
- VMware vSphere 8 Unsupported Properties in Compatibility Mode
Tape Issues
Transport Mode Issues
- Hot Add Mode Cannot be Used
- SAN Mode Does Not Work on Ubuntu
- SAN Transport Mode Cannot Be Started
- VMware VM Backup Error in SAN Mode
Web UI Issues