Product Version: 10.7
Last Modified: 26 September 2022
File and/or Object Recovery jobs fail due to iSCSI-related issues on the supported Linux operating systems.
First, make sure that the
iscsid service is enabled (as it may be disabled by default) by running the following command:
Then, reboot the OS or restart the service by running the following:
Also make sure that
open-iscsi is installed by running the following command:
You can verify the status of the service with the following command:
The system check should return the following output:
open-iscsi is installed and running, then in most cases, this problem is a result of missing TCP drivers on the respective server. First, check whether this is the case by enter the following commands:
If the resulting output is missing the required
iscsi_tcp module, then it must be installed to fix recovery issues as it is required for file recovery with NAKIVO Backup & Replication. See an example of correct output below. The output lines confirming that the necessary module is enabled are marked with arrows.
To install the missing
iscsi_tcp module, start by entering the following command in the respective server:
Double-check that the module is installed by running the
lsmod command above. Then, try running the recovery job(s) again. If the job run doesn't encounter the same issue, proceed by adding an entry with the module name ("
/etc/modules-load.d/modules.conf to ensure that the module loads at boot. Reboot the server, re-check if the required modules are present, and retry the original recovery job(s) without the