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Product Version: 9.1 
Last Modified: 27 September 2019


VM processing fails. The following error message appears:

An error has occurred while backing up/replicating/recovering one or more disks of the VM.

Possible Causes

DNS Issues

  • There might be a problem with resolving a host DNS name on the Transporter machine.
  • Host might have multiple IPs, while some of them are not reachable by the Transporter.

Make sure that:

  • Source and target hosts can be pinged from the appropriate Transporter (using both DNS name and IP).
  • If ping fails, edit the HOSTS file on the Transporter machine and specify the proper DNS resolution rules.

Closed Ports

NAKIVO Backup & Replication requires certain TCP ports to be open for successful VM processing. Refer to the Deployment Requirements article for details. 

Make sure that: 

  • Required ports are not used by other applications.
  • Required ports are not blocked.
  • The ports are accessible from the appropriate endpoints.

Server Outage

  • Source or target host might be disconnected or powered off.
  • Source or target Transporter might be disconnected or powered off.

Make sure that all hosts and Transporters are available.

VMware specific issues

Outdated Free VMware ESXi host

  • Free VMware ESXi host certificate might be outdated

Make sure that the certificate is up-to-date. To generate the latest certificate for Free ESXi, read the corresponding section of the VMware Security guide.

VPXA service issue

  • VPXA service on the target ESXi host could be stuck or work incorrectly.

Try to restart the service. Refer to the VMware Knowledge Base article for details.

VM disk issues

  • The target VM disk might not exist
  • The target VM could not be changed
  • Host might have failed to write some data blocks to the target VM.

Perform the following actions:

  •  If possible, use a different datastore for recovery
  • Check host events/logs of the storage device to see if there is any indication of problems.
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