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Product Version: 9.3
Last Modified: 27 May 2020

Problem

NAKIVO Backup & Replication web UI cannot be accessed or the web browser displays an error.

Background

This error can be caused by one of the following reasons:

  • A wrong IP address or port is used to access the web UI.
  • Web UI access is blocked by a firewall.
  • The Director service is not running.
  • Director files are damaged.

Solution

Do the following:

  • Make sure you use the right link to open the web UI: https://IP_or_DNS:director_https_port
  • Make sure the firewall is turned off on the machine on which NAKIVO Backup & Replication is installed, or that the product is added as an exception in the firewall.
  • Make sure the Nakivo Backup & Replication Director service is running.
  • Restart the Nakivo Backup & Replication Director service and wait 30 seconds before accessing the web UI.

If this does not help, send the logs to Support:

  • If the product is installed on Windows, zip the “logs” folder, which is located in Program Files\NAKIVO Backup & Replication folder.
  • If the product is installed on Linux, zip the “logs” folder, which is located in opt/nakivo/director folder.



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