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Product Version: 9.0

Last Modified: 27 September 2019

Problem

During the installation of NAKIVO Backup & Replication on a Synology NAS, the add-on package cannot be installed automatically.

Background

The add-on package includes the following Linux packages required for the product to work correctly:

Due to license restrictions, these to packages cannot be added to the main NAKIVO Backup & Replication installer. That's why they are included in the special package, which is installed separately.

Solution

If the add-on automatic installation fails, install the add-on manually:

  1. Connect to the NAS via ssh using admin account
  2. Get root privileges: sudo -i
  3. Enter your admin password when prompted 
  4. Download the package: wget https://nbr-addons.s3-us-west-2.amazonaws.com/synology_addon_tools-1.0-x86_64.sh
  5. Make it executable: chmod +x /tmp/synology_addon_tools-1.0-x86_64.sh 
  6. Install the package: /tmp/synology_addon_tools-1.0-x86_64.sh



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