NAKIVO Backup & Replication Support Lifestyle Policy
The level of support for various versions of NAKIVO Backup & Replication varies based on their lifecycle phase. The most recent product versions receive full support, which includes updates, hotfixes, and patches. Conversely, older versions may be covered with limited support.
The periods of the NAKIVO Backup & Replication Support Lifecycle are as follows:
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Hotfix period: 1 year after release. Within this period, NAKIVO can release hotfixes/patches to fix different product issues.
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Support period: 3 years after release. No support will be offered when the support period expires.
Important
It is highly recommended that you update your product from any version within its support period.
Please refer to the table below for the list of NAKIVO Backup & Replication product versions and their lifecycle periods.
| Version | Release date | End of Fix | End of Support |
| 10.11 | 29 January 2024 | 29 January 2025 | 29 January 2027 |
| 10.10.1 | 6 November 2023 | 6 November 2024 | 6 November 2026 |
| 10.10 |
9 October 2023 |
9 October 2024 |
9 October 2026 |
| 10.9 |
4 July 2023 |
4 July 2024 |
4 July 2026 |
| 10.8 |
23 January 2023 |
23 January 2024 |
23 January 2026 |
| 10.7.2 |
7 November 2022 |
7 November 2023 |
7 November 2025 |
| 10.7.1 |
12 October 2022 |
12 October 2023 |
12 October 2025 |
| 10.7 |
31 August 2022 |
31 August 2023 |
31 August 2025 |
| 10.6.1 |
9 June 2022 |
9 June 2023 |
9 June 2025 |
| 10.6 |
3 May 2022 |
3 May 2023 |
3 May 2025 |
| 10.5.1 |
22 December 2021 |
22 December 2022 |
22 December 2024 |
| 10.5 |
16 November 2021 |
16 November 2022 |
16 November 2024 |
| 10.4.1 |
26 October 2021 |
26 October 2022 |
26 October 2024 |
| 10.4 |
2 August 2021 |
2 August 2022 |
2 August 2024 |
| 10.3 |
4 May 2021 |
4 May 2022 |
4 May 2024 |
| 10.2 |
25 January 2021 |
25 January 2022 |
25 January 2024 (Ended) |
| 10.1.1 |
30 October 2020 |
30 October 2021 |
30 October 2023 (Ended) |
| 10.1 |
21 September 2020 |
21 September 2021 |
21 September 2023 (Ended) |
| 10.0.1 |
26 August 2020 |
26 August 2021 |
26 August 2023 (Ended) |
| 10.0 |
23 July 2020 |
23 July 2021 |
23 July 2023 (Ended) |
| 9.4 |
3 June 2020 |
3 June 2021 |
3 June 2023 (Ended) |
Important
Updating the product (Director and Transporter) to a new version is prohibited in case the current version is two or more major versions older than the new version. For example: you cannot upgrade your product from 9.x to 11.x.
Updating any version of the product to any Beta version of the product is prohibited.
Updating any Beta version to any version of the product is prohibited.