Cannot Open the Web UI
Product version: 9.3
Last modified: 27 May 2020
Problem
NAKIVO Backup & Replication web UI cannot be accessed or the web browser displays an error.
Background
This error can be caused by one of the following reasons:
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A wrong IP address or port is used to access the web UI.
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Web UI access is blocked by a firewall.
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The Director service is not running.
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Director files are damaged.
Solution
Do the following:
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Make sure you use the right link to open the web UI: https://IP_or_DNS:director_https_port
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Make sure the firewall is turned off on the machine on which NAKIVO Backup & Replication is installed, or that the product is added as an exception in the firewall.
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Make sure the Nakivo Backup & Replication Director service is running.
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Restart the Nakivo Backup & Replication Director service and wait 30 seconds before accessing the web UI.
If this does not help, send the logs to Support:
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If the product is installed on Windows, zip the “logs” folder, which is located in Program Files\NAKIVO Backup & Replication folder.
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If the product is installed on Linux, zip the “logs” folder, which is located in opt/nakivo/director folder.