Cannot Retrieve HPE StoreOnce Tape Capacity
Product version: 10.9
Last modified: 21 March 2023
Problem
NAKIVO Backup & Replication is unable to retrieve tape capacity data for added HPE StoreOnce tape devices.
Solution
If tape cartridge capacity is not shown correctly in the NAKIVO Backup & Replication UI, it may be due to an incompatible HPE StoreOnce configuration. Try the following:
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Select the following library and drive emulation settings for the needed tapes in HPE StoreOnce:
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Library Emulation: D2DBS Generic
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Drive Emulation: LTO 3
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Attach the tape device to the respective VM via iSCSI.
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Update media changer device drivers.
If you experience the same issue with other tape libraries or standalone tape drives, try updating the respective drivers.