Cannot Add Generic S3-Compatible Storage Account to Inventory

Product version: 10.8

Last modified: 10 November 2022


When trying to add or edit a Generic S3-compatible Storage (BETA) account in the NAKIVO Backup & Replication Inventory, the following error message is displayed:

Provided Region Codes are incorrect. Please check the region codes and try again.


When adding a Generic S3-compatible Storage (BETA) account to the Inventory, NAKIVO Backup & Replication uses the S3 API to discover the account. Specifically, the GetBucketLocation API call is used to confirm the region codes specified by the user. Oftentimes, the region names listed in a storage provider's portal and those returned by the API call do not match, resulting in the error message above.


If you specified region codes while adding or editing a Generic S3-compatible Storage (BETA) account in the Inventory, try to add it again while leaving the Region code field blank. This way, the region code(s) will be discovered using only the S3 API.