AWS Instances on Windows Recovered with Platform Property Set to Linux

Product version: 10.7

Last modified: 14 September 2023


The "Platform" property on the recovered AWS instance on Windows is erroneously identified as “Linux/UNIX”. Sometimes, the default user can also get an error message stating that “EC2 can't retrieve the platform because the AMI was either deleted or made private”.

As a result, the “RDP client” tab misses from the “Connect” screen of the AWS EC2 Console for the recovered instance which prevents the user from accessing the local admin password set for the instance.


Every Amazon EC2 Windows instance launches with a default system user account with administrative access to the instance.

If the "Platform" and "Platform Details" of the Windows instance are indicated correctly in the AWS EC2 console, the "RDP client" option tab is shown when using the "Connect" feature that allows you to decrypt the local admin password for the instance.


If you encounter the situation when the AWS Windows instance recovery job finishes successfully but the "Platform" property is set to "Linux/UNIX", make sure you reset it to “Windows”.