Troubleshooting Installation
Product version: 9.0
Last modified: 27 September 2019
Web Interface Does Not Open After Installation
If NAKIVO Backup & Replication User Interface (UI) does not open in your web browser:
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Make sure the Director HTTPS port (4443 by default) is open in your firewall.
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You can turn off the firewall on the machine where the Director is installed as described below:
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On RedHat Enterprise Linux or SUSE Linux Enterprise Server, run the following command:
iptables -F
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On Ubuntu Linux, run the following command:
ufw disable
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On Windows, go to Start > Control Panel > Windows Firewall, click Turn Windows Firewall on or off, and then select the Turn off Windows firewall option.
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Package Installation Failure on Ubuntu
If the cifs-utils, open-iscsi, or ntfs-3g packages have failed to install on Ubuntu OS, install the missing packages manually:
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Update the Ubuntu packages by running the following command: apt-get install update
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After the update, do the following:
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To install the cifs-utils package, run the following command:
apt-get install cifs-utils
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To install the open-iscsi package, run the following command:
apt-get install open-iscsi
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To install the ntfs-3g package, run the following command:
apt-get install ntfs-3g.
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Package Installation Failure on RHEL
cifs-utils or iscsi-initiator-utils Installation Failure
If the cifs-utils or iscsi-initiator-utils packages have failed to install on RedHat Enterprise Linux OS, install the missing packages manually by following the steps below:
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Connect the rhel-server-6.3-x86_64-dvd.iso image to the machine where NAKIVO Backup & Replication is installed as follows:
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Mount the ISO. For example:
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Go to the media folder:
cd /media
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Create the cdrom folder:
mkdir cdrom
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Mount the ISO:
mount /dev/cdrom /media/cdrom
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Configure the yum installation manager to install the required packages from the ISO you have mounted:
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Edit rhel-source.repo file by running the following command:
vi /etc/yum.repos.d/rhel-source.repo
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Press the Insert key to open the file and add the following lines to the file:
[rhel-dvd]
name=Red Hat DVD
baseurl=file:///media/cdrom
enabled=1
gpgcheck=0
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Save the file and exit the editor by pressing the Escape key, then typing: :wq
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Install the missing packages:
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To install the cifs-utils package, run the following command:
yum install cifs-utils
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To install the iscsi-initiator-utils package, run the following command:
yum install iscsi-initiator-utils
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ntfs-3g Installation Failure
If the ntfs-3g package has failed to install on RedHat Enterprise Linux OS, install the package manually by following the steps below:
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Download the ntfs-3g, ntfsprogs, and fuse packages. The links provided are the sample download locations. Make sure you download packages that are compatible with the version of your operating system.
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Install the downloaded packages. For example:
rpm –ivh fuse-2.6.3-1.el4.rf.x86_64.rpm
rpm –ivh fuse-ntfs-3g-2013.1.13-2.el6.rf.x86_64 .rpm
rpm –ivh ntfsprogs-2013.1.13-2.el6.rf.x86_64.rpm
Package Installation Failure on SLES
cifs-utils or iscsi-initiator-utils Installation Failure
If the cifs-utils or open-iscsi packages have failed to install on SUSE Linux Enterprise Server OS, install the missing packages by following the steps below:
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Mount the 1st DVD named SLES-11-SP2-DVD-x86_64-GM-DVD1.iso to the VM where NAKIVO Backup & Replication is installed.
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Mount the ISO. For example:
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Go to the media folder:
cd /media
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Create the cdrom folder:
mkdir cdrom
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Mount the ISO:
mount /dev/cdrom /media/cdrom
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Do the following:
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To install the cifs-utils package, run the following command:
zypper in cifs-utils
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To install the open-iscsi package, run the following command:
zypper in open-iscsi
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ntfs-3g Installation Failure
If the ntfs-3g package has failed to install on SUSE Linux Enterprise Server OS, install the package manually by following the steps below:
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Download the ntfs-3g and ntfsprogs packages to the machine where NAKIVO Backup & Replication is installed. For example, the package is available in the SLED-11-SP2-DVD-x86_64-GM-DVD1.iso disk in the suse/x86_64 directory.
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Install the downloaded packages. For example:
rpm –ivh ntfs-3g-2011.4.12-0.7.8.x86_64.rpm
rpm –ivh ntfsprogs-2011.4.12-0.7.8.x86_64.rpm