Failed to Connect to Active Directory Domain

Product version: 10.2

Last modified: 5 October 2020

Problem

While configuring Active Directory integration, the connection test on the Settings page of the wizard fails with the following error:

Could not connect to the AD domain.

Possible Causes

Some of the root causes for this error include the following:

• The network is unreachable. 

• Incorrect Active Directory Domain/Forest level configuration.

• The machine on which the Active Directory is installed is powered off.

• Invalid credentials.

Solutions

• Make sure the network and Active Directory Domain/Forest level are correctly configured. Follow the instructions provided in the Microsoft guide.

• Access your virtual environment or physical server and power on the machine or host housing the Active Directory.

• Make sure that the credentials were entered correctly, and they were not modified in NAKIVO Backup & Replication or Active Directory.