VM Verification Fails for Jobs with Direct Connect

Product version: 11.1

Last modified: 06 January 2026

Problem

When running a VMware backup job with VM verification enabled in a cross-site scenario using Direct Connect, the backup verification fails with the following message:

Reason: The current vSphere license prevents the execution of the requested operation

Background

VM verification (including boot verification) is not supported for cross-site backup jobs that use Direct Connect between MSP and client environments.

In this scenario:

  • The backup job itself may complete successfully.

  • VM verification fails during execution.

  • The system displays a generic vSphere licensing error, even though the issue is not related to the vSphere license.

This occurs because VM verification requires local access to VMware infrastructure and is out of scope for cross-site Direct Connect workflows.

Solution

For cross-site backup jobs using Direct Connect (client to MSP or MSP to client), VM verification is not supported and should remain disabled.

To resolve this issue:

  1. Disable VM verification in the backup job settings.

  2. Re-run the backup job.

  3. If VM verification is required, run the backup job within the same site, without using Direct Connect.