Microsoft 365 Backup Job Failure

Product version: 10.2 

Last modified: 9 December 2020


The Microsoft 365 backup job fails.

Possible Causes

Insufficient Permissions

Your Microsoft 365 account credentials may lack the necessary permissions. 

Interrupted Connectivity

Incorrect network settings may cause a Microsoft 365 backup job to fail.


Insufficient Permissions

Make sure that the Microsoft 365 (Exchange Online) credentials have sufficient permissions to be used by NAKIVO Backup & Replication. 

Interrupted Connectivity

Make sure the network settings are configured correctly.

Other Causes

In case none of the solutions solve your problem, create a support bundle, and send it to us.