Product Version: 9.1
Last Modified: 27 September 2019
VM processing fails. The following error message appears:
- There might be a problem with resolving a host DNS name on the Transporter machine.
- Host might have multiple IPs, while some of them are not reachable by the Transporter.
Make sure that:
- Source and target hosts can be pinged from the appropriate Transporter (using both DNS name and IP).
- If ping fails, edit the HOSTS file on the Transporter machine and specify the proper DNS resolution rules.
NAKIVO Backup & Replication requires certain TCP ports to be open for successful VM processing. Refer to the Deployment Requirements article for details.
Make sure that:
- Required ports are not used by other applications.
- Required ports are not blocked.
- The ports are accessible from the appropriate endpoints.
- Source or target host might be disconnected or powered off.
- Source or target Transporter might be disconnected or powered off.
Make sure that all hosts and Transporters are available.
VMware specific issues
Outdated Free VMware ESXi host
- Free VMware ESXi host certificate might be outdated
Make sure that the certificate is up-to-date. To generate the latest certificate for Free ESXi, read the corresponding section of the VMware Security guide.
VPXA service issue
- VPXA service on the target ESXi host could be stuck or work incorrectly.
Try to restart the service. Refer to the VMware Knowledge Base article for details.
VM disk issues
- The target VM disk might not exist
- The target VM could not be changed
- Host might have failed to write some data blocks to the target VM.
Perform the following actions:
- If possible, use a different datastore for recovery
- Check host events/logs of the storage device to see if there is any indication of problems.