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ID: KB0011
Product Version: 5.0
Last Modified: 19 Nov 2014

Problem

The product’s web UI cannot be accessed or the web browser displays an error.


Background

If NAKIVO Backup & Replication UI cannot be accessed, then it’s either blocked by a firewall or the service itself is not running.


Solution

Do the following:

  • Make sure that you use the right link to open the product Web UI: https://machine_IP_or_DNS:director_https_port
  • Make sure the firewall is turned off on the machine where NAKIVO Backup & Replication is installed, or that the product is added as an exception in the firewall.
  • Stop and start the Nakivo Backup & Replication service, and try accessing the Web UI in 30 seconds after that.

If this does not help, please send the following logs to Support:

  • If the product is installed on Windows, zip the “logs” folder, which is located in Program Files\Nakivo folder.
  • If the product is installed on Linux, zip the “logs” folder, which is located in opt/nakivo/director/logs folder.
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