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ID: KB0032
Product Version: 5.7
Last Modified: 6 Jul 2015

Problem

An error message is displayed when trying to update NAKIVO Backup & Replication installed on an 32-bit OS.


Background

The latest version of VMware VDDK library (which is used by NAKIVO Backup & Replication to naively support VMware vSphere) supports only 64-bit operating systems.
As a result, NAKIVO Backup & Replication can be installed only on 64-bit operating systems since version 5.7.


Solution

Install a new instance of NAKIVO Backup & Replication on a supported operating system and then migrate your system configuration from the old instance to the new one. 

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