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ID: KB0050
Product Version: 6.0
Last Modified: 06 Jan 2016

Web Interface Does Not Open After Installation

If NAKIVO Backup & Replication User Interface (UI) does not open in your web browser:

  • Make sure the Director HTTPS port (4443 by default) is open in your firewall.
  • You can turn off the firewall on the machine where the Director is installed as described below:
    • On RedHat Enterprise Linux or SUSE Linux Enterprise Server, run the following command: iptables -F
    • On Ubuntu Linux, run the following command: ufw disable
    • On Windows, go to Start > Control Panel > Windows Firewall, click Turn Windows firewall on or off, and then select the Turn off Windows firewall option. 

Package Installation Failure on Ubuntu

If the “cifs-utils” or “open-iscsi”, or “ntfs-3g” packages have failed to install on Ubuntu OS, install the missing packages manually:

  1. Update the Ubuntu packages by running the following command: apt-get install update
  2. After the update, do the following:
    • To install the “cifs-utils” package, run the following command: apt-get install cifs-utils
    • To install the “open-iscsi” package, run the following command:apt-get install open-iscsi
    • To install the “ntfs-3g” package, run the following command:apt-get install ntfs-3g

Package Installation Failure on RHEL

“cifs-utils” or “iscsi-initiator-utils” Installation Failure

If the “cifs-utils” or “iscsi-initiator-utils” packages have failed to install on RedHat Enterprise Linux OS, install the missing packages manually by following the steps below:

  1. Connect the “rhel-server-6.3-x86_64-dvd.iso” image to the machine where NAKIVO Backup & Replication is installed.
  2. Mount the ISO. For example:
  3. Go to the “media” folder: cd /media
  4. Create the “cdrom” folder: mkdir cdrom
  5. Mount the ISO: mount /dev/cdrom /media/cdrom
  6. Configure the “yum” installation manager to install the required packages from the ISO you have mounted:
    • Edit “rhel-source.repo” file by running the following command: vi /etc/yum.repos.d/rhel-source.repo
    • Press the Insert key to open the file and add the following lines to the file:
      [rhel-dvd]
      name=Red Hat DVD
      baseurl=file:///media/cdrom
      enabled=1
      gpgcheck=0
  7. Save the file and exit the editor by pressing the Escape key, then typing: :wq
  8. Install the missing packages:
    • To install the “cifs-utils” package, run the following command: yum install cifs-utils
    • To install the “iscsi-initiator-utils” package, run the following command: yum install iscsi-initiator-utils

“ntfs-3g” Installation Failure

If the “ntfs-3g” package has failed to install on RedHat Enterprise Linux OS, install the package manually by following the steps below:

  1. Download the “ntfs-3g” package to the machine where NAKIVO Backup & Replication is installed. For example, you can download the package from http://pkgs.repoforge.org/fuse-ntfs-3g
  2. Install the downloaded package. For example: rpm –ivh fuse-ntfs-3g-2013.1.13-2.el6.rf.x86_64.rpm

Package Installation Failure on SLES

“cifs-utils” or “iscsi-initiator-utils” Installation Failure

If the “cifs-utils” or “open-iscsi” packages have failed to install on SUSE Linux Enterprise Server OS, install the missing packages by following the steps below:

  1. Mount the 1st DVD disk named “SLES-11-SP2-DVD-x86_64-GM-DVD1.iso” to the VM where NAKIVO Backup & Replication is installed.
  2. Mount the ISO. For example:
    • Go to the “media” folder: cd /media
    • Create the “cdrom” folder: mkdir cdrom
    • Mount the ISO: mount /dev/cdrom /media/cdrom
  3. Do the following:
    • To install the “cifs-utils” package, run the following command: zypper in cifs-utils
    • To install the “open-iscsi” package, run the following command: zypper in open-iscsi

“ntfs-3g” Installation Failure

If the “ntfs-3g” package has failed to install on SUSE Linux Enterprise Server OS, install the package manually by following the steps below:

  1. Download the “ntfs-3g” package to the machine where NAKIVO Backup & Replication is installed. For example, the package is available in the “SLED-11-SP2-DVD-x86_64-GM-DVD1.iso” disk in the “suse/x86_64” directory.
  2. Install the downloaded package. For example: rpm –ivh ntfs-3g-2011.4.12-0.7.8.x86_64.rpm
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