Product Version: 69.01
Last Modified: 04 Jan 201627 September 2019
VMware VM processing fails. The following error message appears:
An error has occurred while backing up/replicating/recovering one or more disks of the VM.
|Table of Contents|
- There might be a problem with resolving ESXi a host DNS name on the Transporter machine.
- ESXi The host might have multiple IPs , while with some of them are not reachable by the Transporter.
Make sure Verify that:
- Source The source and target ESXi hosts can be pinged from the appropriate Transporter (using both DNS name and IP).
- If ping fails, edit the HOSTS file on the Transporter machine and specify the proper DNS resolution rules.
NAKIVO Backup & Replication requires the following certain TCP ports to be open for successful VM processing:
|TCP Port #|
|4443||Director||Used to access the Director web UI. Must be open on the Director machine.|
|9446||Transporter||Used by Director and Transporters to communicate with the Transporter. Must be open on the Transporter machine.|
|94447-10000||Transporter||Used by Transporters for cross-Transporter data transfer. Must be open on the Transporter machine.|
Used by Director and Transporters to access VMware infrastructure. Must be open on vCenter Servers and ESXi hosts.
Used by Transporters to access VMware infrastructure. Must be open on ESXi hosts.
Make sure that:
. Refer to the Deployment Requirements article for details.
- The required ports are not being used by other applications.
- Required The required ports are not blocked.
- The ports are accessible from the appropriate endpoints.
- Source The source or target ESXi host might be disconnected or powered off.
- Source The source or target Transporter might be disconnected or powered off.
Make sure that all ESXi hosts and all Transporters are available.
VMware Specific Issues
Outdated Free VMware ESXi host
- Free VMware ESXi host certificate might be outdated
Make sure that the certificate is up to date. To generate the latest certificate for Free ESXi, read the corresponding section of the VMware Security guide.
VPXA service issue
- VPXA service on the target ESXi host could be stuck or working incorrectly.
Try to restart the service. Refer to the VMware Knowledge Base article for details.
VM Disk Issues
- The target VM disk might not exist
- The target VM could not be changed
- Host might have failed to write some data blocks to the target VM.
Perform the following actions:
- If possible, use a different datastore for recovery
- Check host events/logs of the storage device to see if there is any indication of problems.
VMware VM processing fails. The following error message appears: An error has occurred while backing up/replicating/recovering one or more disks of the VM.