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Product Version: 810.5
Last Modified: 17 May 201923 November 2021

Problem

The following error message appears:

...

  • Credentials
    • Incorrect credentials to the VM
    • Insufficient level of permissions
  • VM access:
    • Incorrect Windows firewall configuration inside the VM
  • Integration services:
    • Integration services are not configured properly.
  • Windows updates:
    • Not all necessary updates were installed

Hyper-V 2016 and 2019

  • Incorrect VM OS configuration 

...

  1. Credentials. Make sure that:
    • You are using the right credentials for the VM.
    • The credentials you are using have administrative permissions.
  2. VM access. Make sure that:
    • Windows firewall allows access to TCP port 9446 from the Director.
  3. Integration services. Check if they are up and running.
  4. Windows updates: Make sure all the necessary Windows updates were installed.

Hyper-V 2016 and 2019

Make sure that the requirements for the application-aware mode are met.

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