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Product Version: 6 9.01
Last Modified: 31 Dec 201501 October 2019

Problem

Error The error message is stating states that VMware CBT cannot be reset for a VM and suggests resetting CBT manually.

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After the initial (full) VM backup or replication, all consequent job runs are forever incremental.
By default, NAKIVO Backup & Replication uses the VMware CBT technology to identify what which data has changed since the last job run.
Several factors – such as a power outage – can cause VMware CBT to reset and lose a track of the incremental changes for a VM. 
The above error message appears in case when the CBT error handling is set to reset CBT and automatic CBT reset fails.
 For more information on CBT, see VMware KB 1020128.

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Check if VMware CBT settings are properly configured for the VM:

  1. Check .vmx file of the VM and make sure that the following options are present:
    ctkEnabled = "TRUE"
    scsi0:0.ctkEnabled = "TRUE"

    NOTE: if
    Note
    titleNote

    If the VM has multiple disks, this option must be present for each disk.


  2. Check the VM folder on the datastore. Make sure that there is the -CTK.VMDK file for each disk.

If any of the above conditions is are not met, reset CBT as follows:

  1. Power off the VM.
  2. Right-click the VM and choose Edit settings.
  3. Open the the VM Options > General > Advanced> Configuration Parameters.
  4. Click Edit Configuration.
  5. Set the “ctkEnabled” value to "false".
  6. Set the “scsi0:x.ctkEnabled” value to "false" for each disk.
  7. Open the VM folder on the datastore and remove any -CTK.VMDK files.
  8. Power on the VM.
  9. Power off the VM again. This step is required to update the CTK table.
  10. Power on the VM.
  11. Run the backup or replication job.


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composedTitleCBT Reset Failure - NAKIVO Knowledge Base

Several factors – such as a power outage – can cause VMware CBT to reset and lose track of incremental changes for a VM.