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Product Version: 9.0
Last Modified: 26 June 2019


A virtual disk cannot be opened during file recovery. An error message is displayed:

Cannot open this disk
Transporter assigned to the backup repository could not find contents on this disk.


Such error message can be caused by the following reasons:

  • The disk cannot be mounted to the Transporter.
  • The disk contains a proprietary partition table.
  • The disk is encrypted.
  • The disk a part of RAID.
  • The disk is a part of a Linux LVM structure.


To resolve this issue, follow the steps below:

  1. Make sure Transporter assigned to the Backup Repository has iSCSI initiator installed and enabled.
  2. Make sure Transporter assigned to the Backup Repository does not have active iSCSI mounts.
  3. Make sure the original disk:
    • Is not encrypted
    • Is not a part of RAID structure.
    • Has a standard partition table (MBR or GPT)
  4. If the disk is a Linux LVM disk:
    1. If you are using a Linux-based Transporter:
      1. Find the "Logical volumes" item in the tree at Step 2 of the File Recovery wizard.
      2. Click the item and browse the content of logical volumes disks directly.
    2. If you are using a Windows-based Transporter:
      1. Install a Linux-based Transporter or deploy a virtual appliance with Transporter.
      2. Add the new Transporter to the Configuration.
      3. Edit your Backup Repository and specify the new assigned Transporter.
      4. Try recovering files again.
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