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Product Version: 7.0

Last Modified: 02 Mar 2018


While recovering a RHEL or SLES VM, the VM disk where Transporter is deployed fails to be connected on the Recovery Server page of the File Recovery Wizard – the disk is not mounted in the NAKIVO Backup & Replication interface.


The cause of the problem is an inappropriate permission for the runtime mounting process. In the result, NAKIVO Backup & Replication fails to create a secure channel to the source VM.


One can utilize the PAM subsystem which is able to perform user/password authorization. Specifically, it is possible to create bhsvc rule file in /etc/pam.d to organize security on the RHEL or SLES VM thereby giving several processes – for example, login, or sshd,– a possibility to become authorized as users.

Make sure that the following requirements are met prior to creating bhsvc rule file on the RHEL or SLES VM:

  1. iscsi-initiator-utils and cifs-utils packages are installed and running.
  2. iptables is configured as follows:
    1. SSH port is opened.
    2. ICMP traffic is opened.
    3. Port 9445 is opened.
  3. selinux must be disabled for RHEL.

Please create a rule file for the Transporter service in /etc/pam.d/ by following the steps below:

  1. Execute the command:

    cp /etc/pam.d/sshd /etc/pam.d/bhsvc

  2. Edit the content of the bhsvc file to have its content as follows:

    auth required
    auth include password-auth

    account required
    account include password-auth

    password include password-auth close should be the first session rule
    session required close
    session required open
    should only be followed by sessions to be executed in the user context
    session required open env_params
    session optional force revoke
    session include password-auth

  3. Reload the VM.
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