Built-in Support Chat

You have the possibility to contact a NAKIVO representative via chat in the NAKIVO Backup & Replication interface.

• Opening Built-in Support Chat
• Sending Files in Built-in Support Chat
• Sending Feedback to Built-in Support Chat
• Sending Email Transcript of Built-in Support Chat
• Disabling/Enabling Sound Notifications
• Disabling Built-in Support Chat

Opening Built-in Support Chat

To open Built-in Support Chat, follow the steps below:

1. In the lower right corner of the NAKIVO Backup & Replication interface, click the chat button.
   
   
   

2. The NAKIVO Support dialog box opens. Introduce yourself by providing the following information:

   1. In the upper box of the dialog box, enter your name.

   2. In the box below, enter your email address.

3. Choose a department from the list of available departments.

4. Enter your message text and click Start Chatting.
   
   

5. Your message is sent to a NAKIVO representative and will be processed as soon as possible. If needed, click the Send Another button to proceed with sending another chat message.

Sending Files in Built-in Support Chat

Please use either of the following ways t