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Product Version: 7.5
Last Modified: 26 Jul 2018

Problem

How can I restart NAKIVO Backup & Replication without rebooting the server where it is installed?

Background

Both Director and Transporter components run as services.
Stopping or starting these services will stop or start NAKIVO Backup & Replication.

Solution

Windows Installation

If NAKIVO Backup & Replication is installed on Windows, please follow the steps below:

  1. Open the Services snap-in.
  2. Find NAKIVO Backup & Replication services:
    • NAKIVO Backup & Replication Director
    • NAKIVO Backup & Replication Transporter
  3. Right-click the service that you want to stop or start.
  4. Apply the action:
    • Click the Stop action to stop a running service.
    • Click the Start action to start a stopped service.

Virtual Appliance or Linux Installation

Depending on the Linux version, run the command to stop, start, or restart Director or Transporter services in system terminal.

Stopping services

ServiceUbuntu 12.04Ubuntu 16.04 and Ubuntu 18.04SUSE Linux Enterprise ServerRed Hat Enterprise Linux
Directorstop nkv-dirsvcsystemctl stop nkv-dirsvc/etc/init.d/nkv-dirsvc stopstop nkv-dirsvc
Transporterstop nkv-bhsvcsystemctl stop nkv-bhsvc/etc/init.d/nkv-bhsvc stopstop nkv-bhsvc

Starting Services

ServiceUbuntu 12.04Ubuntu 16.04 and Ubuntu 18.04SUSE Linux Enterprise ServerRed Hat Enterprise Linux
Directorstart nkv-dirsvcsystemctl start nkv-dirsvc/etc/init.d/nkv-dirsvc startstart nkv-dirsvc
Transporterstart nkv-bhsvcsystemctl start nkv-bhsvc/etc/init.d/nkv-bhsvc startstart nkv-bhsvc

Restarting Services

ServiceUbuntu 12.04Ubuntu 16.04 and Ubuntu 18.04SUSE Linux Enterprise ServerRed Hat Enterprise Linux
Directorrestart nkv-dirsvcsystemctl restart nkv-dirsvc/etc/init.d/nkv-dirsvc restartrestart nkv-dirsvc
Transporterrestart nkv-bhsvcsystemctl restart nkv-bhsvc/etc/init.d/nkv-bhsvc restartrestart nkv-bhsvc

NAS Installation

If NAKIVO Backup & Replication is installed on Synology NAS, please follow the steps below:

  1. In the NAS Web GUI, open the Main Menu.
  2. Open the Package Center.
  3. In the Installed tab, find NAKIVO Backup & Replication.
  4. Click the NAKIVO Backup & Replication block.
  5. Under the app icon, click the Action menu.
    • Click the Stop action to stop a running application.
    • Click the Start action to start a stopped application.

If NAKIVO Backup & Replication is installed on Western Digital NAS, please please follow the steps below:

  1. Open the My Cloud Dashboard, and go to Apps.

  2. Locate NAKIVO Backup & Replication in the Installed Apps list and click it.
  3. A page containing information about the application opens. Locate the toggle button to the right of the Run App label. Make sure the button is labeled with ON meaning that the NAKIVO Backup & Replication application is running.
  4. Click the toggle button to stop the application.
  5. The button becomes labeled with OFF. Click the button again to start NAKIVO Backup & Replication.

If NAKIVO Backup & Replication is installed on QNAP NAS, please follow the steps below:

  1. Open the QNAP Desktop and go to Apps Center -> My Apps.
  2. Find NAKIVO Backup & Replication in the list of available applications. Alternatively, enter NAKIVO to the filtering box in the upper right corner of the dialog.
  3. Make sure that the NAKIVO Backup & Replication item is not grayed meaning that the application is running.
  4. Below the NAKIVO Backup & Replication item, locate the actions menu, open it and click Stop to stop the application.
  5. The NAKIVO Backup & Replication item becomes grayed meaning the application has been is stopped. Below the item, click the Start button to start the application.

If NAKIVO Backup & Replication is installed on ASUSTOR NAS, please follow the steps below:

  1. Open the ASUSTOR Desktop and go to Apps Central -> Installed.
  2. Find NAKIVO Backup & Replication in the list of installed applications. Alternatively, enter NAKIVO to the filtering box in the upper right corner of the dialog.
  3. Below the NAKIVO Backup & Replication item, locate the toggle button and make sure that it is in the 1 state – the NAKIVO Backup & Replication item is not grayed,– meaning that the application is running.
  4. Click the button to stop the application.
  5. The toggle button goes to the 0 state – the NAKIVO Backup & Replication item becomes grayed,– meaning the application has been stopped. Click the button again to start the application.

If NAKIVO Backup & Replication is installed on NETGEAR ReadyNAS, please follow the steps below:

  1. Open the NETGEAR ReadyNAS Admin Page and go to Apps -> Installed Apps.
  2. Find NAKIVO Backup & Replication in the list of installed applications. Alternatively, enter NAKIVO to the filtering box in the upper left corner of the page.
  3. Below the NAKIVO Backup & Replication title, locate the toggle button. Make sure that the button is labeled with ON meaning that the application is running.
  4. Click the button to stop NAKIVO Backup & Replication.
  5. The button becomes labeled with OFF meaning the application has been stopped. Click the button again to start NAKIVO Backup & Replication.
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