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Product Version: 7.0
Last Modified: 10 Jan 2017

Problem

The UI option to stop a backup repository space reclaim doesn't work.

Sometimes users try to kill the NAKIVO Backup & Replication Transporter process, restart or shutdown the machine hosting it. In this case, the repository may become unusable and data will be lost.

Background

The force stop of the Transporter process interrupts the process of the space reclaim, so the data structure of the repository may be damaged.

Solution

Do not try to kill the Transporter service; reboot or shutdown the machine with NAKIVO Backup & Replication!

The backup repository may become unusable and the data will be lost.

  1. Stop the Transporter service gracefully.
  2. After it stops, start it back
  3. Refresh the Transporter details
  4. Refresh the backup repository.

 

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