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Product Version: 6.0
Last Modified: 30 Dec 2015

Problem

NAKIVO Backup & Replication web UI cannot be accessed or the web browser displays an error.

Background

This error can be caused by one of the following reasons:

  • Wrong IP address or port is used to access the web UI
  • Web UI access is blocked by a firewall
  • Director service is not running
  • Director files are damaged

Solution

Do the following:

  • Make sure you use the right link to open the web UI: https://IP_or_DNS:director_https_port
  • Make sure the firewall is turned off on the machine where NAKIVO Backup & Replication is installed, or that the product is added as an exception in the firewall.
  • Make sure the Nakivo Backup & Replication Director service is running.
  • Restart the Nakivo Backup & Replication Director service, and try accessing the web UI in 30 seconds after that.

If this does not help, please send the logs to Support:

  • If the product is installed on Windows, zip the “logs” folder, which is located in Program Files\NAKIVO Backup & Replication folder.
  • If the product is installed on Linux, zip the “logs” folder, which is located in opt/nakivo/director folder.

 

 

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